Statewide Case Management System: Readiness Guide for State Chapters
Chapters have been in a period of rapid growth and development. If a Chapter can access timely, reliable case data from CACs in its state, it can unlock worlds of potential. Chapters can use that data for quality improvement initiatives, to undertake collaborative research projects, to identify trends, and to make more compelling cases for funding proposals. When CACs use a standardized case management system, the Chapter can better understand what is happening at local centers, resulting in data-driven, tailored assistance to meet current and emerging CAC needs.
This guide includes a how-to-use section, project considerations, and readiness focus areas, followed by next steps. The readiness focus areas include:
- Membership Needs and Readiness
- Chapter’s Authority and Role
- Staff Capacity
- Information Technology Infrastructure
- Financial Resources and Sustainability
- Governance
This guide is designed for those Chapter organizations who may be deciding whether to implement a statewide case management system. This guide does not provide any specific recommendations on systems but instead walks the reader through key factors to consider.
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